If you need to return an item, we're here to help you!
All first quality Rocky Shoes and Boots have a one year limited warranty for normal use against and manufacturers flaws, defective material & workmanship. This warranty also covers boots made with GORE-TEX® fabric against leakage for one year. All boots with Rocky waterproof construction are guaranteed waterproof for 6 months from the date of purchase.
All items returned for fit must be in new and unworn condition. If you are unsure, try your boots on a carpeted surface. We will not refund items that are not in new unworn condition, we will exchange only.
Clearance, Factory Defects, and Factory Seconds have a 6-month warranty for normal use against any manufacturing flaws, defective materials & workmanship. Boots made with GORE-TEX® fabrics have a 6 month warranty against leakage/ Boots made with Rocky waterproof construction have a 3 month warranty against leakage.
The warrant does not cover damage due to holes worn in the toes, burn marks, punctures, cuts, and abrasions from outside causes or misuse and/or abuse of the wearer. The warranty may be void if the user applies any material not recommended such as polish, oils, or other chemicals that result in damage to the materials of the footwear.
The Rocky Outdoor Gear Store customer service will have the final decision as to the cause of the damage and replacement judgement. We reserve the right to repaire or replace at our discretion.
Bargain rack & sample footwear is sold "As Is" with no warranty,
Rocky Outdor Gear Store requires a customer's receipt from the store as proof of purchase for all returns. No refunds or exchanges will be processed without a receipt.